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How do I get an extended warranty for my server?
Extended warranties for servers are available through Acer Extended Warranty at: 800-816-2237. Or Extend your warranty online.
How do I contact technical support for my Acer Altos server?
Technical support for Acer Altos Servers is provided by Reseller Support at: 800-409-2237 for authorized resellers and distributors. For customers, please contact us at 800-816-2237 for support. Please see our Server Support Policy, or through email at Ask the experts.
What are the specifications for the latest Acer Altos servers?
For Information on Acer Altos Server specifications, View our products pages at:http://www.acer.com/aac/products/a_altos/
How long is the warranty for a new Acer Altos system?
The Warranty for a new Acer Altos system is 3 years on-site, next business day (Hardware Only). For additional warranty information, contact Acer Sales at: 800-733-2237 or The Acer Extended Warranty Department at: 800-223-7703 for upgraded and extended warranty information. Extend your warranty
How do I find the closest Service Provider in my local area?
For information on the Service Provider nearest you, please contact the Acer Dispatch Department at: 800-346-0554 or see the Service Provider area on our Web site. Authorized Service Provider List.
What login name do I use for an ftp login without a browser?
The login name is anonymous and the password is your e-mail address.
FTP.ACER.COM
How soon can I usually expect on-site service?
The 3-year on-site service warranty states a next business day response time. Customers will receive on-site service on or before the next business day after the initial phone call is placed for diagnosis (based on part availability) if the call is placed prior to 3:00pm CST.
Whom should I call for parts shipped to the wrong address?
Call Acer Customer Support at 800-816-2237.
Whom do I call for inquiries regarding my maintenance contract?
Please call our Acer Extended Warranty Department for inquiries regarding your maintenance contract at 800-816-2237. Extend your warranty
How can I register my Acer Altos server?
If you didn't receive your registration form with your purchase, then please call the ESS department at 800-816-2237 and they will FAX you a registration form. You can also register over the phone by calling the same number. Please have the system part number, system serial number, and the purchase date ready when you call. The required numbers are located on the outside chassis case of your Acer Altos tower system. The technician will not be able to process your registration without this information. Register online! |
